Shipping & Delivery
We're here to help. Below you'll find some of our most common questions, however if talking to a real person is more your thing you can reach our team via email below.
Shipping
Standard Shipping - AUD $9
- Estimated delivery 3-4 working days.
- FREE STANDARD SHIPPING available on orders above AUD $90
Express Shipping - AUD $12
- Estimated delivery 1-2 working days.
- Express delivery available for $12 for orders above AUD $90
Standard Shipping - AUD $12
- Estimated delivery 5-12 working days.
- FREE STANDARD SHIPPING available on orders above AUD $90
Express Shipping - AUD $25
- Estimated delivery 3-5 working days.
We aim to dispatch all orders as quickly as possible, but this is highly dependent on order volumes at the time of purchase.
You will receive shipping confirmation once your order has been dispatched.
Please Note: Louie Meets Lola is NOT responsible for; stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. Louie Meets Lola is not responsible for any package once they are handed over to our shipping partners.
All orders shipped outside of Australia will be shipped Delivered Duty Unpaid (DDU).
By selecting the box "Authority to Leave" during checkout you will be authorising us to arrange for your parcel to be delivered to and left at your nominated shipping address without requiring you to sign for delivery ("ATL delivery").
In doing so, please note that the only confirmation of delivery that will be available and accepted to prove receipt will be obtained from the delivery driver. If you do not receive any items delivered via ATL delivery, they will not be replaced or refunded unless otherwise required by law.
All parcels that are returned to sender 'RTS' will incur a $10 return shipping fee.
Once your order is complete you'll receive a order confirmation email which means we've received your order.
Shortly after, your order will be dispatched, and you will receive a shipping confirmation email which contains your tracking number.
You will be able to track your parcel via the included tracking link.
Our canvas artwork items are made to order and not kept in stock.
Once printed the artwork will be dispatched direct from our manufacturer. As a result shipping times can vary, and are difficult to predict. We suggest allowing for up to 4 weeks.
General
All major credit cards are accepted, along with PayPal.
You can also Pay Later with AfterPay.
Whether you have a query, would like to report an issue or simply provide your feedback; we'd love to hear from you!
Get in touch via our contact page! We're always happy to assist you.