Shipping & Delivery
We're here to help. Below you'll find some of our most common questions, however if talking to a real person is more your thing you can reach our team via email below.
Shipping
Standard Shipping - AUD $10
- Estimated delivery 3-4 working days.
- FREE SHIPPING available on orders above AUD $100
Express Shipping - AUD $12
- Estimated delivery 1-2 working days.
Standard Shipping - AUD $12
- Estimated delivery 5-12 working days.
- FREE STANDARD SHIPPING available on orders above AUD $100
Express Shipping - AUD $25
- Estimated delivery 3-5 working days.
Our aim is to dispatch all orders as quickly as possible, however this is highly dependent on order volumes at the time of purchase.
You will receive shipping confirmation once your order has been dispatched.
Please Note: Louie Meets Lola is NOT responsible for; stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. Louie Meets Lola is not responsible for any package once they are handed over to our shipping partners.
All orders shipped outside of Australia will be shipped Delivered Duty Unpaid (DDU).
By selecting "Authority to Leave" during checkout you will be authorising us to arrange for your parcel to be delivered to and left at your nominated shipping address without requiring you to sign for delivery ("ATL delivery").
In doing so, please note that the only confirmation of delivery that will be available and accepted to prove receipt will be obtained from the delivery driver. If you do not receive any items delivered via ATL delivery, they will not be replaced or refunded unless otherwise required by law.
Once your order is complete you'll receive a order confirmation email which means we've received your order.
Shortly after, your order will be dispatched, and you will receive a shipping confirmation email which contains your tracking number.
You will be able to track your parcel via the included tracking link.
General
All major credit cards are accepted, along with PayPal.
You can also Pay Later with AfterPay.
Whether you have a query, would like to report an issue or simply provide your feedback; we'd love to hear from you!
Get in touch via our contact page! We're always happy to assist you.