In our quest to bring joy to you and your little one, we accept returns on most full price merchandise that is either damaged, unsuitable or just not quite what you were expecting.
Processing a Return
Should you choose to make a return, the item(s) must be;
- Returned within 14 days of delivery.
- In original unworn, unwashed and unused condition with all labels and tags attached.
- Accompanied with proof of purchase.
To begin a return, contact us at firstname.lastname@example.org. If your return is accepted, we'll send you all the instructions where to send your item(s).
All returned items must be appropriately packaged in strong bags/boxes to avoid any damage to the item. Louie Meets Lola reserves the right to deny any return if received in a damaged state due to poor packaging.
Return shipping costs are to be paid for by the customer.
Items sent back to us without first requesting a return will not be accepted. We strongly encourage any returned item to be sent with a registered or trackable service. All returns remain the responsibility of the customer until received by Louie Meets Lola.
You can always contact us for any return question at email@example.com.
Damaged & Wrong Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In the rare case you receive a damaged item, we ask you to send photos of the item, with your order number to firstname.lastname@example.org.
Unfortunately certain items are excluded from our returns policy, and cannot be returned.
Earrings; Hair-pieces, Swimwear and Underwear:
Due to hygiene reasons; earrings, hair-pieces, swimwear and underwear cannot be returned for change of mind.
All personalised item(s) are made to order and cannot be returned.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the return is approved. If approved, you’ll be refunded on your original payment method for the full amount less delivery.
Please note; in most circumstances you'll receive your refund within 3 business days. However processing time is largely dependent on your bank or credit card company.
Welcome to LOUIE MEETS LOLA
With the notions of passion, love and creativity serving as the catalyst for our brand, children have always filled our hearts and underpin what we do. Australian owned, we have proudly selected tiny treasures that we think are perfect for our precious bubs.
Offering a versatile array of products from Australia and overseas, our items are made from the finest quality and eco-friendly materials, with the safety and nurture of your little one always being paramount.
We strive to add some light into the lives of our favourite little people by making things FUN, STYLISH and EXCITING! All the while, ensuring that things are still practical for parents.
Whether we can instil some warmth into the nursery or some adventure in the playroom, our curated collections have been handpicked with love.
Louie Meets Lola x
Little Dinosaur Socks
Great quality bright beautiful yellow perfect to brighten the room. My daughter definitely loves it.
When I saw these, I just couldn’t resist! They have certainly lived up to my expectations. They are well made & so adorable. I can’t wait for my little one to wear them!
Beautiful blanket , would thoroughly recommend it to anyone looking for a gift or to spoil their new arrival
Amazing service from purchase to delivery and love my purchases!!
I bought this as a gift for my brother and his partner in NZ and they absolutely love it! It arrived in good time (particularly given the circumstances!) and is exactly as the photo on the website shows - just beautiful!
I wouldn’t hesitate to order from Louie meets Lola again.
Thank you so much.
Great quality and texture
Can’t wait to wrap my first born grand baby in it
I’m obsessed with the dinosaur and penguin socks. So cute
First time ordering from Louie Meets Lola and couldn't be happier. Fantastic quality and super fast delivery. Can't wait to gift Learn by Shapes to my Grandson. xx
The most cutest socks ever!
The most gorgeous baby banana socks! They’re even cuter in person.
This is a very well-made plate, functional, easy to clean and with good-sized sections for different foods. Our 2.5-year-old loves it.
This is so special, love it, great gift for a special wee girl who entered this world in lockdown xx
Cannot wait to hang these in our nursery, artwork perfection ❤️
Bought a matt, card and doll for my friend's new baby. Turned up quickly and they were truly delighted.